Who we are
Lern Properties Ltd (“Lern Stays”)
Last updated: December 8, 2025
Lern Stays (“we”, “us”, “our”)is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you useour website, make a booking, or contact us.
We act as a Data Controller under the UK General Data Protection Regulation (UK GDPR).
For all data enquiries, please contact:
Email: bookings@lernproperties.co.uk
Phone: +44 7908 492458
1. Information We Collect
We may collect the following types of personal data:
A. Information you provide directly
- Full name
- Contact details (email, phone number, address)
- Payment details (processed securely through third-party processors; we do not store full card details)
- Identification documents (passport or driving licence for check-in)
- Booking information (stay dates, guest names, preferences)
B. Information collected automatically
- IP address
- Browser type and device information
- Pages viewed and usage data
- Cookies (see Cookies Policy below)
C. Information from third parties
Booking platforms (e.g., Airbnb, Booking.com, etc.)
Payment gateways
Corporate clients booking on your behalf
2. How We Use Your Information
We use your personal data to:
- Process and manage bookings
- Verify identity before check-in
- Communicate regarding your stay (arrival details, support, updates)
- Improve our website and customer experience
- Meet legal and regulatory obligations
- Prevent fraud and ensure property safety
- Manage payments, deposits, and charges
We only process your data where lawful to do so, including:
Contract, Legitimate Interest, Legal Obligation, or Consent (where required).
3. How We Store & Protect Your Data
We implement appropriate technical and organisational measures to protect your information, including:
- Encrypted devices and secure servers
- Restricted internal access
- Secure payment processing via trusted third parties
- Regular security reviews
We never sell your personal data to third parties.
4. How Long We Keep Your Data
We retain personal data only as long as necessary for:
- Legal and tax requirements
- Processing your booking
- Managing disputes or chargebacks
Retention periods usually range between 6 months and 6 years, depending on the data type.
5. Sharing Your Information
We may share your data with:
- Payment processors
- Building managers (for access control and emergencies)
- Maintenance contractors
- Professional advisers (legal, accounting)
- Law enforcement (if required)
All third parties are required to comply with UK data protection laws.
6. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing (where applicable)
- Restrict processing
- Data portability
- Withdraw consent (where consent is relied upon)
To exercise any rights, contact:
info@lernproperties.co.uk
7. International Transfers
We store data in the UK or EEA where possible.
If we transfer data outside the UK/EEA, we ensure it is protected using lawful safeguards, such as:
- UK GDPR adequacy regulations
- Standard contractual clauses (SCCs)
8. Links to External Websites
Our website may contain links to third-party sites.
We are not responsible for their privacy practices.
We recommend reviewing their policies before providing personal data.
9. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
10. Contact Us
For data protection queries:
Email: info@lernstays.co.uk
Phone: +44 333 772 4236
Address:39 Marlborough Road, Birmingham, B36 0EH